For the 3rd time, the Tracking and Evaluation Core (TEC) conducted the annual “User Experience and Satisfaction Survey”. This assessment explored the quality and experiences with the Alliance resources and support among its users and gathered their feedback. This anonymous survey was targeted to those investigators and research teams that received at least one Alliance Core service or support from September 2022 to May 2023. A total of 66 individuals participated in the survey.
A 5-point scale with scores ranging from 1 = Very Unsatisfied to 5= Very Satisfied was used to evaluate the quality of service and support provided. The mean score for overall Alliance Cores was 4.00 or over, which means that Alliance users were satisfied with the quality services and support provided (Figure 1). Overall, 89% of Alliance users found their resources and support experience “extremely helpful” or “very helpful” (Figure 2.). Additionally, 100% of users were willing to seek future support and recommend the Alliance resources and services to others (Graphs 1-2). Click here to read the full report.
Figure 1. Mean Score- Quality of Alliance Cores Services Note: The satisfaction level was evaluated by using a 5-point scale with scores ranging from 1 = Very Unsatisfied to 5= Very Satisfied. Cores Abbreviations: AC – Administrative Core, BERD – Biostatistics, Epidemiology, and Research Design Core, BiBEC – Biomedical Informatics, Bioinformatics, and Cyberinfrastructure Enhancement, CoE – Community Engagement and Outreach Core, CRRF – Clinical Research Resources and Facilities, PDC – Professional Development Core, PPP – Pilot Projects Program, and TRRCL – Technologies and Resources for Research Core Laboratories.
“I would like to express my sincere gratitude to the Alliance for the invaluable support and services they provide to our investigations. They are always in the best disposition to assist me. THANK YOU!”
-Responder Comment
Figure 2. Helpfulness of Alliance Resources and Support (n=45)
Graph 1. Willingness to seek future support from the Alliance Resources & Support (n=45) Note: A 5-point scale was used with scores ranging from 1 = Not Willing to 5= Very Willing.
Graph 2. Willingness to recommend
from the Alliance Resources and Support to others (n=45)
