The Tracking and Evaluation Core (TEC) conducted the “User Experience and Satisfaction Survey” to explore experiences with the Alliance resources and support among users. This anonymous survey was targeted to those investigators and their research team supported from September 2020 to May 2021. A total of 46 individuals completed the survey and 76.1% (n=35) of respondents were Alliance users. Overall, users were satisfied with the services and support provided by the Alliance and with the Core staff and timeliness to respond to their research needs. The 88.6% of users of Alliance resources and support found their experience “extremely helpful” or “very helpful”. In addition, all users (n=35) were willing to seek future support and to recommend the Alliance resources and services to others. Most users (74.3%) were highly satisfied with the process for requesting Alliance services.

Users Feedback

Main Strengths and Areas for Improvement